Motivate change and learn a new service management approach
Change Adoption
Customer challenge

In this case the customer was launching a new service management system globally in the organization. Many different user groups were affected in different ways and the client wanted to create an overall understanding and a positive attitude towards the change.

Dogfish solution

We supported the customer with a change and training approach. The assignment included the role of training manager and producing training material like videos, user scenarios and presentation material for managers and ambassadors.

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